G DATA 365 | MXDR
Notifications
Notifications by e-mail
Regardless of your service level, all customers receive an e-mail notification after an incident is reported by the G DATA Agent. In addition, messages are sent if the priority or impact of an incident changes. This ensures that customers can react promptly to important changes.
Authorized persons can specify at this point
who exactly should be notified.
Users stored in the portal or collective mailboxes can be selected.
Authorized persons who can create recipients in this area see ALL users stored in the G DATA Web Portal in the selection, not just the users within the organisation units assigned to them organisation units assigned to them. Show screenshot![]() |
![G DATA 365 | MXDR Notifications](../../_images/Benachrichtigungen.png)
Create e-mail recipients |
New recipients of notifications can
be created via the button |
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Filter e-mail recipients |
The list of e-mail recipients displayed can be filtered using the filter icon
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Delete e-mail recipients |
Via the delete symbol
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Change notification event |
If you want to change the notification event for a stored user or a stored e-mail address, click once in the row in the column. Show screenshot![]() |
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Change a user’s e-mail address. |
Changes to a user’s e-mail address are made in the User administration. |
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Sprache |
For users, the language in which the notifications are sent is shown. This is purely a display and cannot be changed here. The language can be selected via the user profile. For collective mailboxes, the language in which the notification is sent can be selected here. |
Emergency chain
In the event of a critical incident, depending on the service level, we will inform the contact person you have provided by phone. This can be a user who is stored in the portal, a collective connection of the responsible department or a responsible person at management level. You determine the order in which we will attempt to reach a responsible person.
![medr} Notifications](../../_images/BenachrNotfalkette.png)
Create emergency contact |
New contacts can be created by
authorized users
via the |
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Delete emergency contacts |
You can remove contacts from the list again via the
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Optional phone number |
For each contact that is to be notified in the event of a critical incident, a second phone number can optionally be stored. |