The virus scan freezes. What can I do?

This guide shows how to proceed if the virus scan stops or does not show any progress over a very long period of time. The cause of this problem may be defective files.

1

First, delete temporary files that are no longer needed. To do this, open Windows Explorer and type

%localappdata%\Temp

in the address bar.

Now delete the contents of the AppData temp folder.
temp

2

In addition, delete the Windows temporary files. To do this, open Windows Explorer and type

%windir%\temp

into the address bar.

Delete the contents of the Windows temp folder.
temp

3

Errors in the file system as well as bad sectors on your data medium can also have an influence on the virus scan.

Therefore, in Windows Explorer, right-click on the system drive (normally drive C:\) and select Properties.
contextmenu

4

In the settings that are now visible, go to Tools → Error checking → Check.
check

5

Click on Scan Drive or (under Windows 7) on Start and answer the following dialog with Yes.

6

Restart your system. Immediately before Windows starts, the hard disk scan is started. Repeat steps 1-4 for all other drives (if present).

7

Open your G DATA software and start the virus scan via Virus Scan → Scan Computer.
scan