The program update shows an unexpected error / AntiVirus module cannot be loaded

Learn what you can do if the program update gives an unexpected error

Description

This problem may be manifested, for example, by the Not available status of the real-time protection. This indicates a disabled services of your G DATA software. Attempting to turn on a component (e.g. virus guard), results in the message "The module 'AntiVirus' could not be loaded".

GDATA Echtzeitschutz Nicht verfuegbar

Solution

①

Download the following file: https://gdata-a.akamaihd.net/S/Tools/FixSvc.exe

②

Now start this file with a double click. Please confirm any following prompts with Yes, OK or Continue.

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