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Consumer

- My G DATA
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- Help Center
- Products, components and features that are no longer supported (End of Life)

Consumer
Help Center
Frequently asked questions

Frequently asked questions

Installation and activation of your G DATA consumer product
Setting up the browser extension for G DATA WebProtection on macOS
How and what you can use G DATA Shredder for
The "Last update" date is not refreshed
G DATA Total Security including VPN - Installation and registration
How to purchase a G DATA Consumer Product
Download G DATA Software
Protect additional devices with a G DATA licence
How to extend your G DATA licence for PC
How to get in touch with G DATA
Where do I find the downloads in my browser?
G DATA Mobile Device Management: Transfer license
How to reset or change your G DATA password
How to install G DATA Consumer Products on your Windows PC
How to activate an already installed G DATA product for Windows
How to reinstall your G DATA software for Windows
Removing a G DATA installation from your PC
How to activate a G DATA license for multiple PCs
The status "Next update: running" does not change
I get the message "Your computer has been scanned". What happened?
Remove programme remnants with G DATA AVCleaner
The programme update shows an unexpected error / AntiVirus module cannot be loaded
Setting up the browser extension for G DATA WebProtection
G DATA VPN for Windows: Installation and activation
G DATA VPN for Windows: Configuration
Entering your access data under Windows
G DATA VPN for Android: Installation and activation
Entering your access data under iOS
G DATA Antivirus Mac - First steps after installation
G DATA Antivirus Mac Installation and Activation
Entering your access data under macOS
No connection can be established to the G DATA update server - what can I do?
How can I reset the G DATA Firewall to its original state?
The icon from my G DATA Consumer Product has disappeared from the Windows tray
The virus scan stops. What can I do?
Remote servicing by the G DATA Support
Where can I find my customer data?
Installing and activating your G DATA VPN
How do I change the language on my G DATA Antivirus Mac?
How to set up the G DATA Passwort Manager
Split-Tunneling for G DATA VPN
How do I enter my credentials?
How can I adjust my Android device so that the VPN connection is always on?
Why am I getting the message "The network adapter currently in use is not authorized to receive the updates" (error 3101)?
How can I create an exception for the virus scan?
Why can’t I connect to the password manager?
How can I re-integrate my data safe?How can I re-integrate my data safe?
What does "unsecured network" mean?

Help Center Help and workarounds

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This page was built by using the Antora default UI, The source code for this UI is licensed under the terms of the MPL-2.0 license

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