On Windows 7 (32bit) the update to the new program version fails

Problem:

When trying to update a G DATA Consumer Product on a system with Windows 7 (32bit), the following error message appears:

[Product] cannot be updated because currently active program components could not be terminated. Please restart the computer and run the setup again. Contact the service if this message appears again.

Solution:

For technical reasons, an update of older program installations on Windows 7 (32bit) computers is no longer supported.

However, the current version can also be installed after deinstallation the existing version.