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Business

    • General informationen
      • First steps
      • News
        • Changelog for the current program version
        • Update to the current program version
      • Helpful knowledge
        • Contact G DATA Business Support
        • Virus Protection for older Windows systems
        • System requirements
        • Update status of your operating systems
        • What is the Malware Information Initiative (MII)?
        • Products, components and features that are no longer supported (End of Life)
        • PUP Guidelines for detection in G DATA products
        • When starting the setup, the installation is not available for selection
        • The multi-tenant capability of G DATA ManagementServer
        • Where does G DATA Management Server get its information for the software list?
        • Manage installation packages
        • Where can I find the G DATA VRSS server?
      • Explanation of the G DATA licence models
        • End-user licences
        • Partner licences
        • Managed Endpoint Security
        • Registration number, username and password
        • Manage licenses in the partner portal
        • Where can I register my registration number in my name?
      • Module descriptions
        • The G DATA ManagementServer
        • Der G DATA Portable Admin Launcher
      • Product descriptions
        • G DATA Exchange Mailsecurity
        • G DATA Mobile Device Management
          • General information
          • Profile management
          • The MDM user interface
          • Authorisations
          • Emergency actions
          • Recommended actions
    • Step-by-step guides
      • Clients
        • Installing G DATA Security Client via G DATA Management Server
        • Uninstalling clients via G DATA Management Server
        • Installing the Linux client via the G DATA Managament Server
        • Local client installation on Linux systems
        • G DATA Security Client migration
        • Installing Endpoint Security for Android (from version 15.4)
        • Installation iOS
      • G DATA Management Server
        • Register product
        • Moving the update path of the G DATA Management Server
        • Moving the G DATA ManagementServer to another computer
        • Remote Administration with the G DATA Portable Administrator
        • Management Server name is inconsistent
        • Create tenants
        • Configuration of G DATA ManagementServer for clients in the home office
        • Configure HTTPS Port
        • Creating an installation package
        • Reading out the PackageIDs of installation packages
        • Client has no connection to the ManagementServer
        • How to reset or change your G DATA password
        • Enter username and password (access data)
        • Store IP or FQDN in database
        • PolicyManager
      • Debugging
        • Debugging with DebugView
        • Collect data for G DATA Business Support
      • Updates
        • Program version
          • Update to Version 15.7
          • Update to Version 15.6
          • Update to Version 15.5
          • Update to Version 15.3
        • Virus signatures
          • Update the virus signatures
      • Expert guides
        • Distribute server names to Windows endpoints via GPO
        • Mobile Device Management iOS Onbording
      • Microsoft Exchange
        • Reading out important Exchange parameters
      • G DATA Managed Endpoint Security
        • Setting up an MES server in your own cloud
      • The G DATA Partner Portal
        • Manage licenses
    • Installationen, updates and uninstallation
      • Changelogs
        • Changelog 15.7
          • Hotfix for Version 15.7.0.666
        • Changelog 15.6
        • Changelog 15.5
        • Changelog 15.4
        • Changelog 15.3
      • Windows
        • Installation of the G DATA Security Clients
        • Deinstallation of the G DATA Security Clients
        • Installation of the G DATA MailSecurity Exchange
        • Installation of the G DATA Management Servers
      • Linux
        • Installation Linux-Clients
        • Uninstalling the Linux-Client
      • Android
        • Installation of Endpoint Security for Android
      • iOS
        • Installation of the iOS Endpoints
    • Configuration guides
      • Configuration and background knowledge for administrators
        • Datenbank
          • Choosing the right database
          • Create database and assign it to the G DATA Management Server
          • Backup and restore a database
          • Installation of Microsoft SQL Server 2022 Express
          • Installation of Microsoft SQL Server Management Studio
        • Important configuration information
          • the file config.xml
          • Port overview and firewall permissions
          • Setup parameter
          • Prerequisites for remote installation
          • Permissions for incorporating SQL servers into the G DATA Management Server
        • Expert knowledge around the use of G DATA MailSecurity Exchange
          • G DATA transport agents
          • Remove spam faster
      • Useful tools
        • Debugview
        • G DATA AVCleaner
        • The quarantine Tool
      • Configuring via the G DATA Administrator
        • The user interface
          • Explanation of the interface structure
          • Symbol legend
        • Information about G DATA MailSecurity Exchange
          • The configuration of G DATA MailSecurity Exchange
    • Use of external interfaces
      • G DATA Business Solutions: security information and event management
      • SIEM Plugin Configuration Graylog
      • SIEM Plugin Configuration Splunk
      • SIEM Syslog Output
    • Troubleshooting
      • Solutions to general problems
        • Termination of VPN connections
        • Problems with the program update of clients
        • Endless loop during installation of G DATA Management Server
        • MacOS: Lack of full access to hard disk
        • Virus signatures are not loaded automatically
        • Removal of Engine B for obsolete versions
        • On Windows 7 (32bit) G DATA Security Clients the update to the new version fails
      • Log files and debugging
        • The installation protocols
        • The log files of G DATA Exchange Mail Security
        • The log files of the G DATA Security Clients
        • The log files of the G DATA Management Server
      • Possible problems when using G DATA Mail Security Exchange
        • Error messages regarding the transport service during a Microsoft Exchange update
        • Installation requests API 2.0 although present
      • Known issues for version 15.7
        • Global URL whitelist entries are ignored on clients
      • Known issues for version 15.4
        • Notifications about virus detections on terminal servers are displayed in all sessions.
        • Incorrect calculation of available memory in version 15.4
        • Installation of G DATA Security Client under Windows 7 fails
        • Changes to existing scan jobs do not reach G DATA Security Client Linux
      • Known issues for version 15.3
        • High load in the "gdagentui.exe" and "avkwctlx64.exe" processes
        • Unintentional activation of web content control
  • Business
  • Troubleshooting
  • Possible problems when using G DATA Mail Security Exchange

G DATA Exchange Mail Security: Troubleshooting / FAQ

Solutions to known problems when using the G DATA Exchange Mail Security.

  • Installation requests API 2.0 although it is present

  • Error messages regarding the transport service occur during a Microsoft Exchange update

The log files of the G DATA Management Server Error messages regarding the transport service during a Microsoft Exchange update

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